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ACB Recovery provides a host of exciting career opportunities ranging from collection
representative, to information technology, to management. If you’re an energetic,
reliable individual who is driven by challenge, performance and success based compensation;
acb may have an opportunity for you.
ACB professionals enjoy large personal work areas that are bright, colorful and
surrounded with abundant natural light. Workpods have high walls, flatscreen monitors,
storage, file drawers, and shelves. Associates are outfitted with cutting edge telecomunications
technology, skiptracing, training and reference resources.
ACB seeks only professional, ethical associates. The company has no interest in
and does not tolerate individuals who employ illegal tactics, are abusive or cannot
effectively communicate. In fact, if you're a professional, energetic individual
with no collection experience who wants to be trained the right way, we're VERY
interested in you.
If properly trained, a collection career can be extremely rewarding, challenging
and satisfying while performing an invaluable service to Healthcare, Retail, Banking
and the United States Economy.
Please send resumes to:
ACB Recovery
Career Opportunities
PO Box 2548
Cincinnati, Ohio 45201
rebekah.mahan@acb-recovery.com
Or call (859) 655-6467
Available Position(s):
Artiva Healthcare System Administrator
Education, Skills, and Qualifications
A person applying for the Artiva Healthcare System Administrator position should
possess the following education, skills, and qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field
or 5 – 10 years related experience
- Industry background working with collections, receivables, and patient access
- Computer collection software experience, especially in Artiva
- Computer programming experience
- Good analytical abilities
- Great desire to assist directly in getting problems resolved for the end user, be
it a client, co-worker, or supervisor
- Good task oriented skills with attention to meeting critical deadlines
- Experience working with file layouts and or programming interfaces
- Excellent communication and teamwork skills and the ability to work with many personality
types
- Self-motivation and problem solving skills
- Organizational skills to prioritize workloads
- Multi-tasking skills
- Good overall computer familiarity
Job Duties & Responsibilities
Software Related
Daily office level support for the Artiva Healthcare application which typically
includes:
- Creation and modification of reports and logic blocks
- System monitoring of background processes and night jobs
- Account flow control via complex workflows, segmentation filters, and logic blocks
- Creating and maintaining tables and their relationships
- Maintaining and modifying complex workflows within Artiva studio.
- Creation and modification of application services and events
- Reference Table maintenance and modifications
- Understanding of account scoring in regards to pool builds and hierarchy
- Pool, Action/Result/Status/View security level maintenance
- Password assignment and resetting
- Loading software updates as needed
- Letter setup and processing
- Using tactics and purge routines to modify and/or remove data from the system
- Troubleshooting issues and answering software related questions from staff
- Logging and tracking investigations with Ontario Systems staff
- Monitoring space
Hardware Related
- Operating system level maintenance including system shutdown and reboot
- Backup verification and rotation procedure
- Disaster recovery program maintenance
- Disk space monitoring including removal of outdated files such as those used in
loading new business and sending letters
- Assistance in troubleshooting printers, personal computers, and dialers
- Loading operating system upgrades and patches
- Working with Ontario System personnel to troubleshoot and resolve hardware and/or
operating system issues
Dialer Related
- Creating, modifying, and running of pool builds
- Running Unattended Messaging, as needed, for each department
- Creation and modification of ACD groups for inbound calling
- Making modifications to inbound routes when Hours of Operation changes
- Creating, modifying, and setting hold messages for each department
- Monitoring dialer productivity and creating reports to track dialer usage
- Troubleshooting inbound and outbound phone lines
- Troubleshooting various problems involving headsets and dialer work stations
- Advanced working knowledge of Dialing Options, Dialing and Sort Sequences
- Understanding of Dialing Results (Triple Tone, Answering Machine, etc) and options
within each result for use when making changes to system based on each
Administrative Related
- Perform monthly audits of the system to ensure that users who are no longer employed
no longer have access in the system
- When creating or modifying Actions/Results/Statuses add to existing Visio documents
so that you have record of them
- Keep track of pools and selection criteria in excel document and update as necessary
when new ones are created or existing ones are modified
- Utilize Testing scenarios when assisting with training of new employees
- Update Artiva Log daily to record imports, exports, free space, and issues
Inquire online about this position
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